This policy covers payments made online on this website or in the UCI app through Razorpay. Fees paid at the institute counter follow the receipt and rules given at admission.
1.Failed or duplicate payments
If money was debited but the payment failed, or you were charged twice for the same product, we refund the extra amount in full. Razorpay usually reverses failed payments automatically within 5 to 7 working days.
2.Change of mind
You can ask for a refund within 7 days of payment if you have not substantially used the product: no more than 2 lessons beyond the free previews, and no test from the pass attempted.
After 7 days, or after substantial use, purchases are not refundable, because digital content cannot be returned.
3.Cancelled by UCI
If we cancel a paid course or pass before its validity ends, we refund the unused part in proportion to the remaining validity, or offer an equivalent product if you prefer.
4.How to ask
Write to the grievance officer below with your registered email, the order or payment ID from your receipt, and the reason. We reply within 3 working days.
5.How refunds are paid
Approved refunds go back to the original payment method through Razorpay. Banks and UPI apps usually show the credit within 5 to 7 working days of approval. Access to the refunded product ends when the refund is issued.
6.Grievance officer
Questions, complaints and requests about this policy go to the Grievance Officer, Upendra Competition Institute.
- Contact
- Use the contact page.
We acknowledge complaints within 24 hours and resolve them within 15 days.